Fixing issues and sorting out problems is an area where we excel.  Although it all sounds rather complicated, in reality it isn’t.  It just takes a certain character to persist with investigation to get to the bottom of tricky issues.  This is one of our core skills and one where we have many years’ experience.  We can investigate, troubleshoot and identify root causes of problems.  We do not always adopt orthodox approaches, and we have found over the years that it is often the case that little prior knowledge is not always relevant. What matters is a clear understanding of the underlying principles at work in any given situation and a determination to eliminate the distractions to arrive at the true cause .